Service-Center

XENON provides a one-stop full service portfolio to ensure the constant availability of automation plants.

 Contact  Troubleshooting

Service Hotline

 Phone: +49 351 40209-888
 E-Mail: service@xenon-automation.com

 

Service hours

Mon. - Fri.: 8 a.m. to 5 p.m. 

Report an incident as PDF File

 

 Phone support Remote diagnostics/maintenance
  • Assistance with troubleshooting in the event of disruptions
  • support provided by a service technician
  • Remote maintenance access by VPN
  • software adjustments via remote diagnostics
  • development of customer-specific remote access channels
 Cyclic maintenance  Repair/maintenance
  • status analysis
  • review of performance metrics
  • determination of preventative repairs
  • Immediate repairs in the event of a fault,
  • scheduled replacement of expendable parts

 

 Spare parts management  Machine extensions
  • Creation of packages for replacements and spare parts
  • sale of wear parts
  • Process-specific extensions
  • modernization of XENON facilities

 

 Relocation of machines  Extended customer services
  • Disassembly and reassembly of XENON machines
  • packaging and transport
  • 24/7 on-call service
  • emergency deployment in case of machine standstill

 

Your point of contact

Service hours
Mon. thru Fri.: 8 a.m. to 5 p.m.

Jörg Stelzner

Service Manager


+49 351 40209-100

joerg.stelzner@xenon-automation.com